Terms & Conditions

1. Eligibility

By using the Platform, you represent and warrant that:

• You are legally competent to enter into a binding agreement under applicable law.
• If you are using the Platform on behalf of an NGO, trust, society, Section 8 company, healthcare organization, educational institution, religious institution, or any other entity, you are duly authorized to bind that entity to these Terms.
• All information provided by you during registration, onboarding, KYC, payment, or support communication is true, complete, accurate, and not misleading.

2. Nature of Services

The Platform provides technology and support services to organizations and users in India, including but not limited to:

• organization / NGO websites and landing pages
• online donation and payment collection facilitation
• campaign creation and fundraising pages
• donor management and communication tools
• event registration and ticketing tools
• volunteer, member, and community engagement tools
• subscription software services
• implementation, onboarding, setup, support, and training services
• related digital engagement and reporting services

The Company acts as a technology, implementation, and platform facilitation provider in India. The Company does not guarantee fundraising outcomes, donor response, event attendance, business outcomes, or uninterrupted access to third-party services.

3. Organization / NGO Responsibility

If you are an NGO, trust, institution, or organization using the Platform, you acknowledge and agree that:

• You are solely responsible for the legality, accuracy, and authenticity of your campaigns, fundraising appeals, events, activities, communications, and representations.
• You are solely responsible for compliance with all applicable laws, registrations, licenses, approvals, and reporting requirements, including but not limited to laws relating to trusts, societies, companies, taxation, CSR, FCRA, fundraising, and financial reporting.
• You are solely responsible for the lawful use, accounting, and reporting of funds collected through the Platform.
• You shall ensure that all information, images, beneficiary details, documents, and claims uploaded or published by you are lawful, accurate, and not misleading.
• You shall issue donor receipts, acknowledgements, tax benefit certificates, or other statutory documents where required, unless otherwise expressly agreed in writing.

4. Account Registration and Security

To use certain Services, you may be required to create an account or provide onboarding information. You agree to:

• provide accurate and updated information;
• maintain confidentiality of your login credentials;
• be responsible for all activity under your account;
• notify us promptly of any unauthorized access, misuse, or security breach.

We may suspend or terminate accounts containing false, misleading, incomplete, suspicious, or non-compliant information.

5. Fees, Pricing, and Payments

The Platform may charge one or more of the following, depending on the plan, service, or agreement:

• one-time setup / onboarding / implementation fees
• recurring subscription fees
• payment processing / platform facilitation charges
• event / campaign service charges
• premium support or customization charges
• taxes and statutory levies, where applicable

All applicable charges will be disclosed on the website, checkout page, onboarding proposal, invoice, plan page, or service agreement. You agree to pay all charges applicable to your use of the Services.

6. Payment Processing

Payments made through the Platform may be processed through third-party payment gateways and banking partners, including Razorpay or other approved providers. You acknowledge that:

• payment processing services are provided by third-party payment service providers and partner banks;
• we do not store full card numbers, CVV, UPI PINs, or similar sensitive payment credentials;
• payment authorizations, reversals, chargebacks, settlement timelines, and refund timelines may be subject to the rules of the payment gateway, issuing bank, acquiring bank, card network, UPI provider, or other financial institution;
• applicable platform charges, gateway charges, taxes, and service fees may be deducted in accordance with the applicable plan, checkout terms, or agreement.

7. Donations and Fundraising

Where the Platform enables donation collection or fundraising:

• donations are made by donors voluntarily to the listed organization / campaign;
• the Company provides the digital platform, implementation, and payment facilitation infrastructure, and is not the beneficiary of the donation unless clearly stated otherwise;
• the listed organization remains responsible for lawful fundraising, lawful use of funds, donor communication, and statutory compliance;
• the Company may charge setup, software, support, or payment facilitation fees as disclosed to the organization and/or donor, where applicable;
• the Company may suspend, review, hold, or restrict campaigns or settlements if suspicious activity, fraud, chargeback risk, regulatory concern, misrepresentation, or legal non-compliance is detected.

8. Prohibited Use

You agree not to use the Platform:

• for any unlawful, fraudulent, deceptive, or misleading purpose;
• to host fake campaigns, fake beneficiaries, or false fundraising claims;
• to launder money or collect funds for unlawful purposes;
• to infringe intellectual property or third-party rights;
• to upload unlawful, obscene, defamatory, or harmful content;
• to interfere with the Platform's systems, APIs, security, or operation;
• to distribute malware, spam, or unauthorized bulk communications.

We reserve the right to investigate and take appropriate action, including suspension, restriction, withholding of services, or termination.

9. Intellectual Property

All rights, title, and interest in the Platform, software, workflows, dashboards, code, branding elements (other than customer-owned content), and related intellectual property remain with the Company, Heartlynks, and/or their respective licensors.

Users retain ownership of their own pre-existing logos, trademarks, campaign content, and lawful materials uploaded by them, but grant us a limited, non-exclusive right to host, display, process, and use such materials to provide the Services.

10. Privacy

Use of the Platform is also governed by our Privacy Policy. By using the Platform, you consent to the collection, processing, and use of information as described in the Privacy Policy.

11. Third-Party Services

The Platform may integrate with third-party services such as payment gateways, cloud hosting providers, communication tools, analytics services, CRM tools, or social media services. We are not responsible for the independent terms, uptime, privacy practices, or actions of such third parties.

12. Suspension, Review, and Termination

We may suspend, restrict, or terminate access to the Platform or any Service if:

• you breach these Terms;
• required KYC / onboarding / compliance information is not provided;
• suspicious, fraudulent, abusive, or unlawful activity is detected;
• there are excessive chargebacks, disputes, or regulatory risks;
• continued service creates legal, operational, or reputational risk for us, Heartlynks, or our partners.

Termination does not affect accrued rights, outstanding dues, or legal remedies.

13. Disclaimer

The Platform and Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Company disclaims all warranties, express or implied, including warranties of uninterrupted availability, fitness for a particular purpose, merchantability, accuracy, and non-infringement. We do not guarantee:

• uninterrupted uptime,
• error-free operation,
• fundraising success,
• donor conversion,
• event turnout,
• compatibility with every device or third-party integration,
• uninterrupted payment gateway availability.

14. Limitation of Liability

To the maximum extent permitted by law, the Company, its affiliates, directors, employees, agents, licensors, and partners shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of donations, loss of data, loss of goodwill, loss of profits, reputational loss, or business interruption arising out of or relating to the use of the Platform.

Without prejudice to the above, the total aggregate liability of the Company for any claim arising out of or in connection with the Services shall not exceed the total amount actually paid by the relevant customer / organization to the Company for the specific Services giving rise to the claim during the three (3) months preceding the event giving rise to the claim.

15. Indemnity

You agree to indemnify and hold harmless the Company, Heartlynks, affiliates, directors, officers, employees, agents, and partners from and against any claims, liabilities, losses, penalties, damages, costs, or expenses arising from:

• your breach of these Terms;
• your organization's fundraising, campaign, event, donor communication, or use of collected funds;
• violation of law, third-party rights, or regulatory obligations;
• donor complaints, disputes, chargebacks, fraud, or misrepresentation attributable to you;
• any content, data, or materials uploaded by you.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts at Hyderabad, Telangana shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.

17. Changes to Terms

We may revise these Terms from time to time. Updated Terms will be posted on the Platform with the revised effective date. Continued use of the Platform after such update constitutes acceptance of the revised Terms.