Privacy Policy

1. Information We Collect

A. Information You Provide

We may collect information that you voluntarily provide, including:

• name
• email address
• phone number
• organization name
• role / designation
• address and billing details
• KYC / onboarding documents
• support requests and communications
• donor details entered by you or your organization
• campaign, event, and content data uploaded to the Platform

B. Payment / Transaction Information

When a payment or donation is made through the Platform, we may receive transaction-related information such as payer name, email / phone number, amount, payment ID / transaction reference, payment status, and billing details, where provided.

We do not store full card numbers, CVV, UPI PIN, or similar sensitive payment credentials. Payment processing is handled by third-party payment providers such as Razorpay and partner banks.

C. Automatically Collected Information

We may automatically collect IP address, browser and device information, operating system, referral URLs, pages visited and usage patterns, timestamps, cookies and similar technologies, and error logs and diagnostic information.

D. Information from Organizations / Admins

If you access the Platform through an NGO, trust, institution, employer, or organizer, we may receive your information from such organization in connection with donations, event registrations, volunteer signups, memberships, or account creation.

2. How We Use Information

We may use information to:

• create and manage accounts
• provide websites, donation pages, campaigns, CRM, event, and communication services
• process onboarding, support, implementation, and subscriptions
• facilitate donations, event registrations, and payment processing
• send transactional emails, invoices, receipts, reminders, OTPs, and service notices
• respond to support requests and grievances
• improve Platform functionality, performance, and security
• detect fraud, abuse, suspicious activity, and unauthorized access
• comply with legal, regulatory, tax, accounting, payment, and law enforcement obligations
• generate reports, analytics, and operational insights
• communicate service updates and relevant product information, subject to applicable law

3. Payment Processing

Payments on the Platform may be processed by Razorpay or other authorized payment providers. Payment-related information may be shared with such providers only to the extent necessary to process payments, verify transactions, manage refunds, prevent fraud, and comply with law. Razorpay's own merchant and buyer-facing policies explain that payment processing and related information are handled subject to their terms and privacy framework.

4. Sharing of Information

We may share information with:

• payment gateways, banks, and financial service providers for payment processing, refunds, settlements, and compliance;
• cloud hosting, analytics, messaging, email, SMS, CRM, and IT service providers who help operate the Platform;
• listed NGOs / organizations / event organizers where you donate, register, sign up, or otherwise interact through the Platform;
• auditors, accountants, legal advisors, and compliance consultants;
• regulators, law enforcement, courts, or government authorities where required by law or to protect rights and security;
• Heartlynks and affiliated platform entities to the extent necessary for platform operations, support, technology administration, and business management, subject to applicable safeguards.

We do not sell personal data to unrelated third parties for their independent marketing use.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to maintain login sessions, remember preferences, analyze traffic and platform usage, improve security and fraud detection, and understand campaign and platform performance. You may control cookies through your browser settings, although disabling them may affect functionality.

6. Data Retention

We retain personal information for as long as reasonably necessary for account administration; service delivery; tax, accounting, and payment records; fraud prevention and security; and legal, regulatory, audit, and dispute resolution requirements. Retention periods may vary depending on the nature of the information and legal obligations.

7. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction. However, no internet-based system is completely secure, and we cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their passwords and account credentials.

8. Organization Responsibilities

If you are an NGO, trust, or organization using the Platform, you are responsible for:

• collecting and using donor / volunteer / user data lawfully;
• obtaining necessary notices, permissions, and consents where required;
• ensuring that uploaded data was lawfully collected and may lawfully be processed through the Platform;
• not using the Platform to unlawfully collect, disclose, or misuse personal information.

9. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information held by us by writing to zetakhrsolution@gmail.com. We may need to verify your identity before acting on such requests and may retain information where required by law or for legitimate business purposes.

10. Third-Party Links and Services

The Platform may contain links to third-party sites or integrate third-party services. We are not responsible for the privacy practices, content, or security of such third-party services.

11. Children's Privacy

The Platform is not intended to knowingly collect personal information from children in violation of applicable law. If we become aware that such information has been provided without appropriate authorization, we may delete it in accordance with applicable law.

12. Cross-Border Processing

Because the Platform may involve cloud hosting, technical support, affiliated platform operations, or service functions across jurisdictions, information may be processed, stored, or accessed outside your state or country, subject to contractual, technical, or organizational safeguards and applicable law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Platform with the revised effective date. Continued use of the Platform after such update constitutes acceptance of the updated Policy.